Bridging the Digital Divide: The impact of Connected Nation's digital skills training

Across America, in community centers, libraries, and churches, a digital transformation is unfolding. Connected Nation’s (CN) Digital Skills Training program, in partnership with AT&T and with content provided by the Public Library Association, is making a profound impact by equipping individuals with essential digital skills. This initiative offers bilingual instruction and a variety of classes that go beyond mere technical know-how — it's about fostering digital equity and empowering people to thrive in an increasingly digital world.

Since its launch last year, the program has already made significant strides, partnering with 342 organizations across the country and conducting over 700 training sessions. Through these efforts, CN has trained 6,762 adults in essential digital skills, and the number continues to grow as more organizations seek to host these free workshops in their communities. This surge in participation underscores the urgent need for digital literacy in today's world, where technology is becoming an integral part of everyday life.

The Digital Equity Act provides $2.75 billion for three grant programs that promote digital equity and inclusion. These initiatives play a critical role in bridging the Digital Divide, especially in underserved and rural communities where access to technology and digital literacy is limited. As the digital landscape evolves, these programs ensure that all communities have the tools, skills, and internet services they need to fully participate and compete in today’s online world, creating a more inclusive digital economy.

Practical skills for the digital world

In Alpine, Texas, participants like Elisa H. have discovered practical applications for their newfound skills. Elisa, currently between jobs, attended a CN training session at the Sunshine House to enhance her cybersecurity knowledge and improve her email communication skills with potential employers — all while learning to navigate the internet safely. This training was more than just a class for Elisa — it was a vital tool in staying competitive in a job market that increasingly values digital proficiency.

Over in Austin, Texas, Raul's experience illustrates the transformative power of digital education. Initially feeling unsafe online, Raul now navigates the internet with greater confidence and security, thanks to the training he received. His story reflects the program’s emphasis on equipping individuals with practical skills to protect themselves and engage more fully in the digital world.

The impact of the program extends beyond individual participants to entire communities. In Gray Hawk, Ky., Pastor Jason found the videoconferencing training particularly beneficial for his new business.

“We had been relying on phone calls and Facebook messages, but now we believe Zoom can open more doors for us,” he said. This showcases the program's role in supporting local businesses and fostering community resilience through enhanced digital communication.

In Clarksville, Tenn., Marilyn and her daughter attended a class together. She appreciated the chance to learn alongside her daughter, gaining essential skills to browse the internet securely. This experience highlights the program’s family-oriented approach, helping to make digital literacy and online safety a shared household endeavor.

In Gaylord, Mich., Linda D. left the training with a sense of purpose and empowerment.

“The program gave me all the tools I need to continue this training within my community,” she said. Linda’s comment demonstrates that participants are not only learning, but they are also becoming digital literacy advocates and educators, helping to spread knowledge within their local areas.

In Smithville, Texas, the program has made significant strides among senior citizens. Maggie, who attended a computer basics class, emphasized the importance of adapting to the digital world, especially for older adults who did not grow up with computers. She and her peers all came to class eager to learn.

“It’s crucial for us to become comfortable with technology,” she said.  Her story highlights the program’s success in making technology accessible and less intimidating for older generations.

Even in urban areas like Bowling Green, Ky., the program's reach extends to immigrant communities. Kham, a refugee from Myanmar, used the skills he learned to better navigate life in a new country — whether for job applications, online shopping, or staying connected with family. His experience emphasizes the program's role in promoting inclusivity and helping newcomers integrate more fully into American society.

Creating a more connected world

The recent influx of funding for digital equity makes programs like CN’s more critical than ever. With support from partners like AT&T and resources from the Public Library Association, CN is expanding its reach, ensuring that every community has access to the digital tools and skills needed to succeed. The benefits of such training extend far beyond the classroom — they empower individuals, strengthen communities, and contribute to a more inclusive digital future.

As these success stories from CN’s Digital Skills Training program illustrate, the path to digital equity is paved with opportunity. With continued support and funding, we can bridge the Digital Divide and build a more connected, inclusive world for all.

Now, more than ever, is the time to ensure that every person, regardless of age, background, or location, has the opportunity to thrive in the digital age.

If you work in an organization interested in hosting digital skills training at no cost to you, fill out an interest form here and let us know! To learn more about the program and how it can benefit your community, visit Connected Nation’s Digital Literacy Learning page. Let's work together to create a more digitally inclusive future for everyone!